Urgent help - Support if you're in a mental health crisis

Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.

If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.

If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.

0808 196 9127

(free phone 24 hrs a day 365 days a year)

The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.

If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.

Call 999 or go to A&E now if:

  • Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • You do not feel you can keep yourself or someone else safe

If you just need to talk, any time of day or night

These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:

Alternative local support

  • Worcestershire Safe Haven provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Call 01905 600400 any day of the week between 6pm and midnight for support and signposting.
  • Herefordshire Mind Safe Haven if you find yourself in crisis or need urgent support with your mental health, the Safe Haven is a safe and friendly place that you can come and access mental health support and advice.The Safe Haven telephone and email support service is available every evening, 7 days a week, from 5pm to 10pm; call 01432 372407 or email safehaven@herefordshire-mind.org.uk.

National support

  • National Suicide Prevention Helpline UK offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).
  • Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
  • Papyrus HOPELINEUK if you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email pat@papyrus-uk.org or text 07786 209 697.
  • If you are deaf or hard of hearing and experiencing a mental health crisis contact the SignHealth Text Crisis service, by texting DEAF to 85258 for free and immediate support. If yours, or someone else’s life is in immediate danger for example, they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe you can contact 999 by using the Relay UK service . The service is provided for people who are deaf, hard of hearing or speech impaired as an alternative option for contacting an emergency service.

Live outside of Herefordshire or Worcestershire? Search for an urgent mental health helpline in your area.

Use the NHS111 online help service or phone NHS111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.

Contact Healthy Minds

Self-refer to healthy minds

If you live in Herefordshire refer online or call: 01432 220507

If you live in Worcestershire refer online or call: 03000135727

Herefordshire Healthy Minds

Benet Building, Ruckhall Lane, Belmont, Hereford, HR2 9RP
Office: 01432 220 507

Worcestershire Healthy Minds

Worcester and Droitwich Office

The Wulstan Unit, Worcester, Worcestershire, WR5 1JG

Call: 0300 013 57 27 - Option 1 - between 9.00am and 5.00pm Monday to Friday.

Kidderminster office

The Robertson Centre, Bewdley Road, Kidderminster, Worcestershire, DY11 6RJ

Call: 0300 013 57 27 - Option 3 - between 9.00am and 5.00pm Monday to Friday.

Redditch and Bromsgrove office

Smallwood House, Church Green West, Redditch, B97 4BD

Call: 0300 013 57 27 - Option 2 - between 9.00am and 5.00pm Monday to Friday.

Malvern, Evesham and Pershore office

Prospect View, 300 Pickersleigh Rd, Malvern, WR14 2GP

Call: 0300 013 57 27 - Option 4 - between 9.00am and 5.00pm Monday to Friday.

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Other useful contacts

Press and media enquiries

All press and media enquiries must be overseen by the Trust Communications Team. 

To contact the Communications Team email: whcnhs.communications@nhs.net Mon-Fri 8:30am-5:00pm.

If you have an urgent out of hours enquiry, please contact Gary Morgan, Head of Communications.

Freedom of information requests

You have the right of access to a wide range of information held by public authorities, including the NHS. To find out more please visit the Freedom of Information requests section of our website.

Safeguarding

Are you concerned about an adult or a child at risk? If you witness or suspect abuse you have a duty to report it

If in immediate and critical danger contact the emergency services right away on 999

Safeguarding Children Contact

Contact the Family Front Door (01905 822666) Monday to Friday 8:30am to 4:30pm

Out of Office hours (5pm to 8:30am weekdays and all day at weekends and bank holidays) please contact the Emergency Duty Team (EDT) (01905 768020

https://www.safeguardingworcestershire.org.uk/

Safeguarding Adults Contact

Worcestershire County Council – 01905 843189 Monday -Friday

Access Centre on: 01905 768 053 Out of Hours

An adult at risk is any person aged 18 years and over and because of age, illness, disability or a mental health problem cannot protect themselves from significant harm or exploitation

https://www.safeguardingworcestershire.org.uk/