Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.
If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.
If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.
(free phone 24 hrs a day 365 days a year)
The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.
If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.
These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
Live outside of Herefordshire or Worcestershire? Search for an urgent mental health helpline in your area.
Use the NHS111 online help service or phone NHS111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.
If you live in Herefordshire refer online or call: 01432 220507
If you live in Worcestershire refer online or call: 03000135727
Benet Building, Ruckhall Lane, Belmont, Hereford, HR2 9RP
Office: 01432 220 507
The Wulstan Unit, Worcester, Worcestershire, WR5 1JG
Call: 0300 013 57 27 - Option 1 - between 9.00am and 5.00pm Monday to Friday.
The Robertson Centre, Bewdley Road, Kidderminster, Worcestershire, DY11 6RJ
Call: 0300 013 57 27 - Option 3 - between 9.00am and 5.00pm Monday to Friday.
Smallwood House, Church Green West, Redditch, B97 4BD
Call: 0300 013 57 27 - Option 2 - between 9.00am and 5.00pm Monday to Friday.
Prospect View, 300 Pickersleigh Rd, Malvern, WR14 2GP
Call: 0300 013 57 27 - Option 4 - between 9.00am and 5.00pm Monday to Friday.
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Are you concerned about an adult or a child at risk? If you witness or suspect abuse you have a duty to report it
If in immediate and critical danger contact the emergency services right away on 999
Contact the Family Front Door (01905 822666) Monday to Friday 8:30am to 4:30pm
Out of Office hours (5pm to 8:30am weekdays and all day at weekends and bank holidays) please contact the Emergency Duty Team (EDT) (01905 768020
Worcestershire County Council – 01905 843189 Monday -Friday
Access Centre on: 01905 768 053 Out of Hours
An adult at risk is any person aged 18 years and over and because of age, illness, disability or a mental health problem cannot protect themselves from significant harm or exploitation