Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.
If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.
If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.
(free phone 24 hrs a day 365 days a year)
The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.
If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.
These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
Live outside of Herefordshire or Worcestershire? Search for an urgent mental health helpline in your area.
Use the NHS111 online help service or phone NHS111 if you need urgent help for your mental health, but it’s not an emergency - for example, if you need medication or a prescription and you're unable to contact your GP.
If you live in Herefordshire refer online or call: 01432 220507
If you live in Worcestershire refer online or call: 03000135727
Benet Building, Ruckhall Lane, Belmont, Hereford, HR2 9RP
Office: 01432 220 507
The Wulstan Unit, Worcester, Worcestershire, WR5 1JG
Call: 0300 013 57 27 - Option 1 - between 9.00am and 5.00pm Monday to Friday.
The Robertson Centre, Bewdley Road, Kidderminster, Worcestershire, DY11 6RJ
Call: 0300 013 57 27 - Option 3 - between 9.00am and 5.00pm Monday to Friday.
Smallwood House, Church Green West, Redditch, B97 4BD
Call: 0300 013 57 27 - Option 2 - between 9.00am and 5.00pm Monday to Friday.
Prospect View, 300 Pickersleigh Rd, Malvern, WR14 2GP
Call: 0300 013 57 27 - Option 4 - between 9.00am and 5.00pm Monday to Friday.
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To contact the Communications Team email: email@example.com Mon-Fri 8:30am-5:00pm.
If you have an urgent out of hours enquiry, please contact Gary Morgan, Head of Communications.
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Are you concerned about an adult or a child at risk? If you witness or suspect abuse you have a duty to report it
If in immediate and critical danger contact the emergency services right away on 999
The Herefordshire Safeguarding Boards and Partnerships website provides lots of information on raising concerns about adults, young people and children living in Herefordshire. The website can be accessed by anyone at any time and provides lots of guidance on reporting concerns or abuse.
If you think that a child has been harmed or is being neglected, contact the MASH (Multi-Agency Safeguarding Hub) or the Police using the details below:
Multi-agency Safeguarding Hub (MASH)
If you are a professional, complete the Multi-agency Referral Form (MARF) to make a referral to the MASH. The MARF and accompanying guidance can also be found on the West Midlands Child Protection Procedures website.
Emergency Duty Team
If at any time you are concerned that an adult is being abused or harmed, please use these contact details.
To report a concern, please complete the safeguarding concern form: HSAB Concern Form. The following document will provide you with advice on how to complete the form: Concern Form Guidance
If you require any advice or have continuing concerns contact the team using the details below:
The Advice and Referral Team will assist in any requests for Care Assessments or Carers Assessments. They can be contacted on 01432 260101
If your concern is about a child or young person, please contact the Multi-agency Safeguarding Hub (MASH) on 01432 260800. For more information go to the page Concerned About a Child .
For more information visit the Herefordshire safeguarding website.
The Worcestershire Safeguarding website provides lots of information on raising concerns about adults, young people and children living in Worcestershire. The website can be accessed by anyone at any time and provides lots of guidance on reporting concerns or abuse.
The Family Front Door, Initial Contact and Referral Team is the central point for all referrals for children and young people aged 0 to 18 years and living in Worcestershire where there is safeguarding or child protection concerns for them.
Please contact the Family Front Door directly telephone 01905 822666. Children’s Social Care respond to levels of need identified at level 4 of the Worcestershire LSCB levels of need guidance.
Please refer to the Worcestershire LSCB levels of need guidance for support in identifying the levels of need a child or young person has and the right referral pathway for that child or young person.
If you have a child protection concern outside of normal office hours please contact our out of hours emergency duty team (EDT) telephone 01905 768020.
You might have concerns about abuse and neglect for yourself or someone you know.
For more information and advice visit the Worcestershire Safeguarding website.