If you are experiencing a non-urgent mental health issue our Healthy Minds team may be able to help. For example you may feel stress, anxiety, low mood, or you have been feeling low for a while.
If you are experiencing a mental health crisis then the Healthy Minds service isn’t appropriate. For example you are having thoughts of suicide, or you feel at crisis point. Instead you should call our 24/7 urgent mental health helpline on 0808 196 9127.
Our Healthy Minds team are trained and experienced in supporting a wide range of more common mental health issues. Mostly this involves ‘talking therapy’ approaches. Talking therapy could involve group discussion, or more traditional 1:1 sessions. We also provide online courses which the team can guide you through.
You can refer yourself either by phone or by completing the online form using the links below.
If you live in Herefordshire refer online or call: 01432 220507
If you live in Worcestershire refer online or call: 03000135727
Your GP and other healthcare professionals may also encourage you to make a self-referral as this indicates your intention to engage with therapy. Please note, you have to live in Herefordshire or Worcestershire and be registered with a local GP practice to access this service. If you live outside our area, you can find details of your local service at www.nhs.uk/talk. You also need to be over 16 if you live in Worcestershire, or 18 years old if you live in Herefordshire. If you are under 18 you can access the child and young person website for support available at www.camhs.hacw.nhs.uk/
What happens after I am referred?
Before you start treatment, we have to have a more detailed conversation to better understand how you’re feeling. We call this an ‘assessment’. It is usually done over the phone and helps us identify the most appropriate support we can offer
Currently it may be up to 6 months from when you refer before we can book you in for this initial assessment. The team are working really hard to minimise this wait as much as we can. We hope it will be sooner, but we regularly receive more than 1,000 referrals each month, so demand for us is really high.
After around 10 weeks from your referral we will write to you. We will aim to provide more information about when your appointment for the assessment may be. In this letter we will also provide lots of resources and details of support you can access in the meantime.
What can I do while I am waiting?
The letter we send you after around 10 weeks from your referral will include lots of resources and links. But some of these you can access yourself, today. These include:
What if I feel worse in the meantime?
The resources and services you can access will hopefully help improve, or at least manage, how you are feeling. However, you may need to return to your GP surgery for a further discussion. If you feel like you need urgent support, or are at crisis point, then please call the local 24/7 urgent mental health helpline. It is free and open to everyone in Herefordshire and Worcestershire by calling 0808 196 9127
When will I receive an appointment for my telephone assessment?
Currently it may be 4 to 5 months from the point of referral before we can book you in for this initial assessment. As soon as we are able to offer you a telephone appointment for this, we will be in contact by phone or post. If you no longer feel you need the appointment we will include details of who to contact. If you can’t make the appointment time we have offered, you can get in touch and we will do our best to rearrange as quickly as we can.
What is the assessment like?
‘Assessment’ sounds a bit scary, and you might also hear it called a ‘screening appointment’, which isn’t a particularly friendly term either. Really though, it is just a conversation with our team. You can share a bit more information about how you feel, what makes you feel worse, and what you do to make things a bit easier. Our team are completely non-judgmental, and the discussion will help us identify what the next steps might be.
What are the next steps after my assessment?
If we feel we can support you, we generally have three types of service we can offer. Some people may access one of these, others may use a mix – it really depends on each individual. Our three services are:
This is different from the more general Silvercloud option which anyone can access, anytime. You will be guided through the online course with our team and it will be tailored to meet your specific circumstances.
There is no real wait to access this. You can expect to be up and running within a week or two of the assessment if this is deemed an appropriate option.
If the thought of talking about your feelings in front of other people sounds daunting, don’t worry, that’s perfectly normal. But our group sessions are really helpful and if they are right for you, we will support you to access one in your local area. People can really benefit from hearing from others who are experiencing similar things to them. It creates a peer support network.
Groups sessions are scheduled frequently across both counties and can run for 6-8 weeks.
You may have to wait a few weeks for a session covering a topic most relevant to you.
We run a range of traditional 1:1 support. For example cognitive behavioural therapy (CBT), Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), counselling for depression (CfD) along with other forms of CBT. All these will be explained to you if this is the best course of treatment for you.
Unfortunately there can be a further, lengthy wait this type of treatment, depending on which is appropriate.
We are working really hard to minimise the wait for 1:1 support as much as we can. You may be invited to access the supported online programme and/or a group session until we can confirm an appointment.
We hope this provides a useful guide to how our Healthy Minds service works. Please note the information around waiting times is a guide only, and we hope to see people much sooner. We also feel it is important that we are open and transparent from the start. We have a plan in place to reduce waiting times as much as we can. Please don’t be put off from accessing our service if you think we can help.