Self refer to Healthy Minds

Young Girl on Computer

If you are experiencing a non-urgent mental health issue our Healthy Minds team may be able to help. For example you may feel stress, anxiety, low mood, or you have been feeling low for a while.

If you are experiencing a mental health crisis then the Healthy Minds service isn’t appropriate. For example you are having thoughts of suicide, or you feel at crisis point. Instead you should call our 24/7 urgent mental health helpline on 0808 196 9127.

Our Healthy Minds team are trained and experienced in supporting a wide range of more common mental health issues. Mostly this involves ‘talking therapy’ approaches. Talking therapy could involve group discussion, or more traditional 1:1 sessions. We also provide online courses which the team can guide you through.

Healthy Minds contact information

Self Refer

You can refer yourself either by phone or by completing the online form using the links below.

If you live in  Herefordshire refer online 

If you require assistance in completing the online referral form, please call: 01432 220507

If you live in Worcestershire refer online  

If you require assistance in completing the online referral form, please call: 03000135727

Your GP and other healthcare professionals may also encourage you to make a self-referral as this indicates your intention to engage with therapy. Please note, you have to live in Herefordshire or Worcestershire and be registered with a local GP practice to access this service. If you live outside our area, you can find details of your local service at You also need to be over 16 if you live in Worcestershire, or 18 years old if you live in Herefordshire. If you are under 18 you can access the child and young person website for support available at

Frequently asked questions

What happens after I am referred?

Once you have referred yourself then you will be contacted on the telephone number on the referral form by one of our Healthy Minds administrators who will book you into a screening slot with one of our practitioners at a time and date convenient to you. Screening appointments are available within 2-3 weeks of us receiving your referral.

If you have been referred by another health professional then this referral is reviewed by one of our duty workers before we contact you to make sure we are the right service for your needs.


What happens during the screening appointment?

The screening appointment will occur over the telephone and last approximately 45mins. During this time the practitioner will discuss with you your current difficulties, make sure that we are the right service for you, and if so, talk about the treatment approaches that best suit your needs. It helps if you come prepared for your screening appointment by thinking beforehand the main difficulties that you need support with, and your goals for treatment.


What support can the service offer?

If we feel we can support you, your practitioner will talk to you about the most appropriate treatment for you needs and place you on the waiting list for this support. All of our treatment requires you to be collaborative in the process and some require you to complete tasks in between sessions to move closer to your treatment goals.

The following treatment options are available:

Supported online programme, Silvercloud.

This is different from the more general Silvercloud option which anyone can access, anytime. You will be guided through the online course with our team and it will be tailored to meet your specific circumstances.

There is no real wait to access this. You can expect to be up and running within a week or two of the assessment if this is deemed an appropriate option.

Psychoeducational courses

Online psychoeducational courses about anxiety and depression are run frequently, these are facilitated by two of our Practitioners, and run for 6 weeks. There is no expectation for you to speak about your difficulties in front of the other participants, but the courses provide a supportive environment to teach you how to understand your difficulties and make changes to work towards your goals.

Guided Self-Help

With Guided self-help you will received weekly or fortnightly telephone calls with one of our practitioners who will support you to make changes in areas that will help you to feel better. These calls last approximately 30mins, and there is an expectation to do some work to move towards your goals between the sessions.  The waiting list for guided self-help is around 8-12 weeks depending on which county you live.

High Intensity 1-1 Therapy

We run a range of traditional 1:1 support.  For example, Cognitive Behavioural Therapy (CBT), Dynamic Interpersonal Therapy (DIT), Interpersonal Psychotherapy (IPT), Counselling for Depression (CfD) along with other forms of CBT. All these will be explained to you if this is the best course of treatment for you. The waiting time depends on the type of treatment that you and your practitioner identify as the most appropriate at screening, and the area in which you live. Unfortunately some of these waiting times can be lengthy. 

We are working really hard to minimise the wait for 1:1 support as much as we can. You may be invited to access the supported online programme and/or a group session until we can confirm an appointment.

High Intensity Group therapy sessions

If it is identified at screening that you need a High Intensity approach to treatment you may be offered group therapy as a way to learn to understand your specific difficulty and ways to change this. You will be placed in an online group run by two Hi Intensity Therapists and with around 8-12 others experiencing similar difficulties to you. The facilitators will lead discussions and talk about ways to change. People can really benefit from hearing from others who are experiencing similar things to them. It creates a peer support network.


What can I do while I am waiting?

There are various self-help resources and other services that you can access whilst you are waiting for your treatment to commence. 

  • Silvercloud: Silvercloud courses are designed to help you improve and maintain your wellbeing by changing the way you think and feel about things. There are several free courses to pick from including positive body image, panic, COVID-19, depression, anxiety, stress and many more. All you need is access to the internet and sound on a computer, tablet or mobile. The programme is flexible so you can use it anytime, anyplace, and anywhere. They feature videos, activities, quizzes, audio guides and your own online journal. The self-led online therapy can be accessed using your own email and chosen password along with the access code: SIGNPOST. For more information and to sign up visit: Silvercloud
  • Qwell: Free, safe and anonymous mental wellbeing support for adults across the UK 
  • Self-help guides: Comprehensive digital guides covering a wide range of mental health challenges available in PDF and audio formats 
  • Every Mind Matters: Expert advice and practical tips to help you look after your mental health and wellbeing 
  • Herefordshire and Worcestershire Wellbeing and Recovery College: Courses and workshops to give people the tools, skills and understanding that they need for their own wellbeing and recovery. 
  • Here2Help (if you live in Worcestershire): Here2Help is a service that offers support for people of all ages. It includes information, advice, tools, guidance and local support available in the local community
  • Talk Community (if you live in Herefordshire): Talk Community is helping residents, businesses, community leaders and our council to make Herefordshire a better place to live and work 
  • Herefordshire and Worcestershire Wellbeing and Recovery College Courses and workshops to give people the tools, skills and understanding that they need for their own wellbeing and recovery. 
  • There’s also lots more on the Healthy Minds website


What if I feel worse in the meantime?

The resources and services you can access will hopefully help improve, or at least manage, how you are feeling. However, you may need to return to your GP surgery for a further discussion. If you feel like you need urgent support, or are at crisis point, then please call the local 24/7 urgent mental health helpline. It is free and open to everyone in Herefordshire and Worcestershire by calling 0808 196 9127